Visa and Mastercard (credit and debit card) / PayPal / Klarna
If you would like to edit or cancel your order please email firstname.lastname@example.org asap and our Customer Care team will do their best to action this before your order is dispatched.
We sincerely apologies if this has happened to you! If a product is missing from your order, please contact us immediately at email@example.com with your order number, the name of the missing product and a picture of the full order details and we will assist you further.
We sincerely apologise If you received incorrect product in your package, please contact us with your order number, product name and product image along with your return order. We will make sure to help you.
We’re so sorry to hear you’ve received a faulty/damaged item, we kindly ask you to contact us to send over images detailing the fault, along with your order numbers to firstname.lastname@example.org and we’d be happy to sort this out for you!
Please note, we only accept faulty returns within 28 days of purchase however please feel free to get in touch and we will do our best to come to a suitable resolution.
Return & Exchange Policy
If you would like to make an return of your order please check our Return Policy before and go to Return Order for further action.
Unfortunately, we are currently not offer any exchanges.
Yes, we do charge a £3 return fee, that will be deducted from the refunded amount unless it is faulty.
Once you have sent your return, please allow us to process your refund within 2-3 working days. You should receive an email confirming when your return has been processed.
White Smoke Ltd, Unit 3, Manchester Trade Park, Holt Street, Manchester, M40 5AX
Once you have sent your return, please allow us to process your refund within 14 working days. You should receive an email confirming when your refund has been processed. However in some busy periods this may take longer. We will do our best to process them as soon as possible for you.
If the order was received over 28 days after, we would be unable to accept this for a refund. Our company policy states that all items should be returned within 28 days of purchase. For any further enquiries or help, please contact email@example.com.
Unfortunately, we are currently only available in UK.
Yes, we offer free UK domestic shipping on all orders.
The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email firstname.lastname@example.org and a member of our Customer Care team will happily investigate this for you!
Please keep in mind that it might take 24 hours from the moment your parcel is shipped for tracking information to be updated.
It usually takes 1-2 working days for our warehouse to process your order and hand it over to our carriers. You should be emailed to you as soon as your order has been despatched.
All UK tracking should update within 24-48 hours of despatch however sometimes this may take slightly longer due to courier delays beyond our control.
If you do not receive any tracking updates within 5 working days of despatch, please contacted email@example.com and our customer care team will be able to investigate this further for you.
To receive 10% off your first order along with updates on discounts, restocks and new releases, sign up to our Newsletter. Your unique discount code will show in website and send to you via email.
Our discount code is only valid for one purchase.
Each discount code can only be applied to one order.
We currently only offering a 10% off discount for first time customers. To get the 10% discount code, please sign up to our newsletter via the pop-up when you first visit the site.
There will be more discount codes available for different occasions. Please sign up to our newsletter to catch up with our latest updates and events.
Generally, our products run true to size although you may wish to size up or down depending on your desired fit. Please see our size guide for specific measurements to help you choose the perfect fit for you!
At White Smoke, sustainability means always keeping longevity in mind. We achieve this through a thoughtful approach to high quality, durability, and functionality. Quality is our essence, from the materials selected in our styles to the customer experience and everything in between. Everything is important to the way we work, care, and create things, so each piece will last more than the season. We are working hard to make conscious choices about the materials and production methods we use, and all our suppliers must adhere to our Code of Conduct.
To find out when a specific product, size, and colour is available, go to a specific product listing page, select a variation, and select "Email me when it's available." Please also feel free to contact us we will be happy to let you know when restocking is possible.